About the Role
As a growing, well funded startup, Alpha3 Logistics is looking for an experienced Customer Operations Representative to join our fast paced environment. If you are seeking the "ocean" of customer opportunity, and a startup environment that has a unique value proposition to customers and carriers, we may be the fit you are looking for.
The Customer Operations Representative is responsible for scheduling and updating shipments to ensure timely delivery. Keeping an open line of communication regarding tender acceptance and providing status updates.
Responsibilities:
Responsible for data entry and internal communication with the carrier team.
Load tracking and monitoring the entire duration of the shipment process.
Appointment scheduling
Communicating with customers about any delays, excess charges, and any other issues that may arise.
Requirements
Must have a minimum of 1-2 years of recent logistics customer operations experience.
Strong communication skills – written and verbal.
Critical thinking and problem-solving skills.
Ability to multi-task and excellent attention to detail.
About the Company
As a growing startup, Alpha3 Logistics is looking for an experienced Customer Operations Representative to join our fast-paced environment. If you are seeking the "ocean" of customer opportunity, and a startup environment that has a unique value proposition to customers and carriers, we may be the fit you are looking for.
Alpha3 is growing it's new office in downtown Chicago, and are seeking experienced candidates that want to be part of our explosive growth. We offer competitive base pay, plus a performance, healthcare benefits and more.